PRIVACY POLICY

Kionnali Living Systems LTD (trading as Ria / Ria Living Systems)

Last Updated: 17th of May, 2025

1. Introduction

Welcome to Kionnali Living Systems LTD (trading as "Ria" or "Ria Living Systems") ("we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rialiving.systems , use our services, or interact with us.

This policy applies to individuals in the United Kingdom (UK) and the European Union (EU), including Ireland, and is intended to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR) as applicable.

Kionnali Living Systems Ltd is a company registered in Scotland under company number SC746009. Our registered office is:

Enterprise Centre
Aberdeen Science and Energy Park
Bridge of Don
Aberdeen
Scotland
AB23 8GX
United Kingdom

We may also operate an Irish branch of the UK company. Details will be added here once available.

Contact emails: contact@kionnali.com, contact@rialiving.systems

2. Data Controller

For the purpose of the UK GDPR and EU GDPR, the data controller is: Kionnali Living Systems LTD.

3. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, postal address, etc.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
• And other

4. How We Use Your Information

We use the information we collect in the following ways:

• To provide and maintain our website and services.
• To process your orders and manage your account [If applicable].
• To improve our website, services, and user experience.
• To communicate with you, including responding to your inquiries and providing customer support.
• To send you marketing communications, where you have consented or where permitted by law.
• To comply with legal obligations.

5. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors and other service providers that perform services on our behalf (e.g., IT services, payment processing [if applicable], marketing, analytics).
• Legal Authorities: If required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of the UK or the European Economic Area (EEA) where the data protection laws may differ.

If we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• The country has been deemed to provide an adequate level of protection for personal data by the UK Government or European Commission.
• We use specific contracts approved for use in the UK or by the European Commission which give personal data the same protection it has in the UK or Europe (Standard Contractual Clauses).

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Your Data Protection Rights

Under data protection law (UK GDPR and EU GDPR), you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing - You have the right to object to processing if we are processing your information for our legitimate interests.
• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent - Where we rely on consent to process your data, you can withdraw this at any time.

To exercise these rights, please contact us at contact@kionnali.com or contact@rialiving.systems.

11. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Our current list of cookies is available on our cookies banner.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at: Email: contact@kionnali.com or contact@rialiving.systems Address: [Insert UK Registered Address. Add Irish address if applicable and relevant for contact]

14. Complaints

If you are a UK resident, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

If you are an Irish resident, you have the right to make a complaint at any time to the Data Protection Commission (DPC), the Irish supervisory authority for data protection issues (www.dataprotection.ie).

We would, however, appreciate the chance to deal with your concerns before you approach the ICO or DPC, so please contact us in the first instance.

Terms and Conditions

Kionnali Living Systems Ltd (trading as Ria / Ria Living Systems)
Last Updated: 17th of May, 2025

Welcome to Kionnali Living Systems Ltd ("we", "our", or "us"). These Terms and Conditions govern your use of our website, www.rialiving.systems (the "Site"). By accessing or using the Site, you agree to be bound by these Terms.

1. Company Information

Kionnali Living Systems Ltd is a company registered in Scotland under company number SC746009. Our registered office is:

Enterprise Centre
Aberdeen Science and Energy Park
Bridge of Don
Aberdeen
Scotland
AB23 8GX
United Kingdom

We may also operate an Irish branch of the UK company. Details will be added here once available.

Contact emails: contact@kionnali.com, contact@rialiving.systems

2. Use of the Service

You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service. You may not use the Service for any illegal or unauthorized purpose. You must be at least 18 years of age or the age of majority in your jurisdiction to use this Site.

3. Accounts

If you create an account with us, you agree to provide information that is accurate, complete, and current at all times. You are responsible for safeguarding your password and for all activities that occur under your account. You agree not to disclose your password to any third party and to notify us immediately of any unauthorized use of your account. We reserve the right to terminate accounts that violate these Terms.

4. Intellectual Property

The Site and its original content (excluding user-provided content), features, and functionality are and will remain the exclusive property of Kionnali Living Systems Ltd and its licensors. The names "Ria" and "Ria Living Systems" are protected trademarks of Kionnali Living Systems Ltd and may not be used without prior written consent.

5. Products or Services

We may offer products or services for sale through the Site. All descriptions, pricing, and availability of products are subject to change without notice. We reserve the right to:

• Refuse or cancel any order for any reason, including suspected fraud or illegal activity;
• Limit the quantities of any product or service we offer;
• Correct errors or inaccuracies in pricing or descriptions.

Please refer to individual product pages for information on delivery, returns, and refunds.

6. Payments

All prices listed are in [GBP/EUR] and are inclusive/exclusive of VAT as indicated. You agree to provide current, complete, and accurate purchase and account information. Payments are processed by third-party providers. We are not liable for any issues arising from their services.

7. Cancellation and Refunds

You may cancel orders and request refunds in accordance with our Cancellation and Refund Policy, which is available on the relevant product or service pages. We reserve the right to deny refund requests that do not comply with this policy.

8. Links to Third-Party Websites

Our Site may contain links to third-party websites or services that are not owned or controlled by Kionnali Living Systems Ltd. We are not responsible for the content, policies, or practices of any third-party sites.

9. Disclaimer of Warranties

The Site is provided "as is" and "as available" without any representations or warranties, express or implied. We do not guarantee that the Site will be uninterrupted, secure, or error-free. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Kionnali Living Systems Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

11. Privacy

We collect, use, and protect your personal data in accordance with UK and Irish data protection laws.

12. Governing Law and Jurisdiction

These Terms shall be governed by:

• The laws of Scotland, if you are accessing the Site from the United Kingdom;
• The laws of the Republic of Ireland, if you are accessing the Site from Ireland.

You agree to submit to the exclusive jurisdiction of the relevant courts for any disputes arising under these Terms.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Kionnali Living Systems Ltd
Enterprise Centre
Aberdeen Science and Energy Park
Bridge of Don
Aberdeen
Scotland
AB23 8GX
United Kingdom
Email: contact@kionnali.com, contact@rialiving.systems